Not just for large enterprises
Over the last few years businesses have increasingly adopted
VoIP as a means of communication. Large enterprises are “leading the way”,
nonetheless SMEs are progressively discovering the benefits of using this technology.
Digital IP telephony solutions for small businesses, together with hosted and managed
solutions enable SMEs to easily deploy VoIP across the business and enjoy its benefits.
Although this is a relatively new technology for some, Sharp Edge Solutions have
an extensive knowledge and understanding of VoIP and are able to support you in
choosing the solutions that will most benefit your business.
Not just cost benefits
Businesses using VoIP can achieve cost reductions compared with traditional telephone
systems since VoIP services are delivered differently:
- The number of physical lines necessary to run the same number of telephone users
is significantly reduced for that VoIP allows multiple calls to be sent on one telephone
line.
- Moves, additions and changes to the system, which usually are costly operations
when using a traditional telephony system and require skilled resources, are free
and only a click away when using VoIP.
Phone calls amongst employees on the same system, not matter what their location,
are also free. However VoIP is not just a “cheap” communication system, but rather
a sophisticated and advanced tool to help you gain a competitive advantage by:
Increasing productivity
Easy to work remotely, wherever an internet connection is available
Reducing cost
Free calls amongst company’s extensions, reduced calls and line rental costs
Simplyfying communications
Easy way to collaborate with colleagues and stay connected with customers, irrespective
of their location
Provding advanced telephony features
Voicemail, caller ID, conferencing, forwarding, fax-to-email etc. are all included
and integrated in the system
Can VoIP help you achieve your goals?
Depending on your short, medium and long term goals, we will help you understand
how to best employ VoIP for your business. Below are a few examples of areas which
the use of VoIP could positively impact:
HR, finance and environmental
e.g. enabling full-time or part-time remote working, in order to reduce costs through
cutbacks on fuel consumption/travel time, to improve work-life balance or as a solution
for frequent business travellers
Operations
e.g. facilitating collaboration amongst teams, your employees and your suppliers
Sales and customer services
e.g. reducing customer enquiry/support response time, ensuring customer calls are
always answered and or forwarded to the right person in a timely manner
First class advice
VoIP can make a big difference to your business productivity and reduce costs, however
it may not be appropriate for you at this time. We never advise companies to adopt
VoIP without first working together to assess your requirements. Whether
we identify VoIP as the way forward for your business communications or not, the
reasons for our assessment will be clearly explained to you. If you are not sure
of how VoIP could apply to your company, please contact us for a free business consultation.
The future – VoIP as a 1st step towards Unified Communications
VoIP has been around for a number of years. It is the first step towards a greater
technological achievement known as Unified Communications.
Various communications application, which are capable of being streamlined on IP
(internet Protocol) are being developed by a number of providers. These include
web and video conferencing, integrated contact centres, mobility solutions (integration
with mobile communications) etc.
The tools available to companies, resulting from the above developments will,
over the next few years, revolutionise the way in which people do business and communicate.
If you would like to know more or take the first step towards VoIP and Unified Communications,
please contact us
for a free business consultation.